Summary
The main responsibilities of the role are as follows:
-Delivery of complex or highly complex deliverables; responses to escalated medical enquiries for priority/launch brands
-Review of MI deliverables to ensure quality requirements are met
-Providing input into MI Service processes and standards to ensure optimal efficiency and productivity
-Reporting on enquiry metrics and insights
About the Role
Delivery of MI services for assigned TA(s), Customer Group(s) or brands
- Provide timely and quality responses to medical enquiries. Ensure adherence to KPIs with regard to timeliness, and meet the minimum criteria in quality reviews conducted by management
- Write or review MI deliverables to ensure they meet quality requirements –scientifically balanced and evidence-based, adhere to topic/key messages, language and grammar are correct, regulatory/safety/legal aspects are considered
- Provide input into MI Service processes and standards to ensure optimal efficiency and productivity
- Lead the generation of reports for stakeholders on enquiry metrics and insights from countries and regions
- Provide support to management of Congress Medical Information services, onsite and remotely
- Support services for Regional or Country MI teams
- Develop content development for digital platforms
Delivery of complex and highly complex MI services
- Write (or review) complex or highly complex MI services which require the experience and expertise of a Senior MI Manager. This can include services with a mixed model, with the Senior MI Manager working alongside the MI Manager
Key Performance Indicators
- Client focus 100% compliance with legal regulations, industry codes and internal compliance standards; specific feedback from clients on the efficacy and effectiveness of the service.
- Operational excellence: Delivery of services in line with defined KPI targets to measure service quality and timeliness.
Ideal Background
- Minimum: healthcare professional degree or degree in a healthcare-related field
- Desirable: advanced degree (PhD, PharmD, MD) in life science/healthcare
Language
- Fluent English (oral and written)
- Preferred: a second major European language
Experience
- Minimum 3 years’ experience in Medical Information/Communications in the Pharmaceutical Industry (or related Medical Affairs role)
- Strong knowledge and application of good practices in medical enquiry management and writing for medical information
- Experience with reviewing medical/clinical content and providing constructive feedback
- Extensive knowledge of information resources and the effective/efficient use of them
- Solid understanding of medical concepts and the implications on a broader scale in the Pharmaceutical industry (regulatory, PV, legal, commercial, drug development, etc.)
- Strong client focus
- Strong cross-functional skills and proven experience in collaboration with other departments/groups
- Excellent interpersonal communication and presentations skills
- Demonstrated innovative thinking and solution-oriented problem solving skills
- Ability to manage work output within given timelines
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
TEst Hello
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.
