Summary
About the Role
Job Summary: The Database Service Delivery Lead is a pivotal role that ensures the efficient delivery of database services, with a primary focus on Oracle Databases and a secondary focus on MS-SQL. This role requires hands-on experience in managing escalations, maintaining SLA/KPIs, and collaborating with Database Operations leads to support US region coverage. An understanding of AWS RDS is an added advantage.
Key Responsibilities:
- Lead the database service delivery activities, ensuring adherence to Novartis standards and high-quality support for Oracle and MS-SQL databases.
- Handle escalations effectively, ensuring compliance with SLAs and KPIs.
- Work closely with Database Operations leads to provide seamless service delivery across the US region.
- Offer suggestions and solutions in line with Novartis standards when required.
- Utilize ITSM processes to enhance service delivery and drive continuous improvement.
- Manage major incidents and collaborate with external vendors to resolve operational challenges.
- Drive database operations service improvements through innovative solutions and best practices.
- Respond to Novartis application/project teams' service requests on time and deliver quality services.
- No internal or external resource management.
- Manage database services provided by a third-party vendor.
Qualifications:
- Mandatory prior experience in Oracle Database management is required, with a good understanding of MS-SQL.
- Experience with AWS RDS and cloud database management is highly desirable.
- Proficient in ITSM processes.
- Excellent English communication skills, both written and spoken.
- Capable of leading major incident responses and working effectively with external vendors.
Education and Experience:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Relevant certifications in Oracle and MS-SQL are preferred.
- A minimum of 10+ years of experience in database management, with a proven track record in Oracle Database service delivery.
Languages :
- English.
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
TEst Hello
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.
